Exchange & Return

Exchange, Return & Refund Policy

At Sayali Rajadhyaksha Sarees (SRS), each saree and blouse is carefully curated and undergoes a strict quality check before dispatch. Due to the handcrafted, delicate, and exclusive nature of our products, we maintain a limited exchange-only policy. We request customers to read the following terms carefully before making a purchase.

1. General Policy

  • We do not offer returns or refunds on any products purchased.
  • Exchanges are permitted only under specific conditions mentioned below.
  • By placing an order or making a purchase, the customer agrees to all terms of this policy.

2. Saree Exchange Policy

  • Sarees are not eligible for return or refund.
  • Exchanges for sarees will only be considered in cases of:
    • Manufacturing defects, or
    • Damage during transit
  • Exchange requests must be raised within 24 hours of delivery, along with:
    • Clear photographs/videos of the issue
    • A continuous unpacking video recorded from the moment the parcel is opened
  • Approved exchanges must be completed within 7 days from delivery, subject to verification by our quality team.

3. Blouse Exchange Policy

  • Blouses may be exchanged for size issues only, subject to stock availability.
  • Exchange requests must be raised within 7 days of delivery.
  • Requests received after this period will not be accepted.

4. No Exchange Policy (Walk-ins, Exhibitions & Discount Sales)

The following purchases are strictly not eligible for exchange, return, or refund:

  • Products purchased directly from our store through walk-in purchases
  • Purchases made at exhibitions, pop-ups, or events
  • Products bought during discount sales, clearance sales, promotional offers, or special pricing events

All such purchases are considered final sale.

5. Mandatory Conditions for Exchange

(Applicable to both Sarees & Blouses)

For an exchange request to be considered, all conditions below must be fulfilled:

  • A clear and continuous unpacking video from the time the package is opened
  • Original tags, labels, and packaging must remain intact
  • Product must be unused, unwashed, unworn, and unaltered
  • Product must be free from:
    • Perfume or deodorant stains
    • Makeup marks
    • Smoke smell
    • Body odour
    • Any other signs of use
  • Product must be returned in the same resaleable condition as received

Customers are requested to handle sarees carefully while checking or draping.

SRS reserves the right to reject any exchange request if the product shows signs of use, damage, alteration, or fails quality inspection.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 24 hours of delivery
  • Share supporting images/videos along with the unpacking video
  • Requests raised after 24 hours will not be entertained

Upon verification, a suitable exchange may be initiated if the claim is found valid.

7. Quality Check & Exchange Approval

Once the returned product reaches us:

  • It will undergo inspection by our Quality Control team
  • Customers will be informed whether the exchange request is approved or rejected
  • Final approval of exchanges remains solely at the discretion of SRS

8. Shipping & Exchange Charges

  • Return shipping/courier charges must be borne by the customer
  • Shipping charges for the exchanged product will be applicable after approval
  • Any price difference between exchanged products must be paid before dispatch

9. Products Not Eligible for Exchange

The following items are not eligible for exchange unless received damaged or defective:

  • Customized orders
  • Pre-fall / picoed sarees
  • Altered products
  • Specially curated or custom-made sarees

Additionally:

  • Products returned without an unpacking video will not be accepted
  • Used, washed, scented, or damaged products will be rejected

10. Policy Changes

SRS reserves the right to modify or update this policy at any time without prior notice.

For exchange-related assistance, contact us:

📧 communications@sayalirajadhyakshasarees.com
📞 +91 9820070616 | +91 9137808579

This version is more formal, legally clearer, and explicitly covers walk-ins, exhibitions, and sale purchases being final sale.