Shipping Policy

At Return, Refund & Exchange Policy

Sayali Rajadhyaksha Sarees (SRS), every Saree and Blouses is carefully curated and undergoes a strict quality check before dispatch. Due to the delicate, handcrafted, and exclusive nature of sarees, we follow a limited exchange-only policy. We request customers to read the policy carefully before placing an order.

Exchange Policy: -  

Sarees 

  • Sarees are not eligible for return or refund.
  • Exchanges for sarees are accepted only in case of manufacturing defects or damage during transit, subject to verification.
  • Any issue related to sarees must be reported within 24 hours of receiving the order with proper images/videos and an unpacking video.

Blouses  

  • If the size ordered does not fit, a size exchange is allowed within 7 days of receiving the order, subject to availability.
  • Requests raised beyond the specified timeline will not be accepted.

 

Mandatory Conditions for Exchange (Applicable to Sarees & Blouses)

For any exchange request to be considered, all the following conditions must be met:

  1. A clear, continuous unpacking video from the moment the package is opened.
  2. Original tags, labels and packaging must be intact.
  3. The product must be unused, unwashed, unaltered, and unworn.
  4. The product must be free from stains, perfumes, deodorants, makeup marks, body odor, or smoke smell.
  5. The product should be in resaleable condition, exactly as received.

Please handle sarees with extreme care while checking or draping. SRS reserves the right to reject any exchange if the product shows signs of use, damage, alteration, or fails the quality check.

Damaged, Defective, or Unsatisfactory Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

  • Requests raised after 24 hours will not be entertained.
  • Supporting images/videos and the unpacking video are mandatory for verification.
  • Upon verification, an exchange will be initiated if the claim is found valid.

 Quality Check & Exchange Approval Process

  • Once the product is returned to us, it will undergo a thorough inspection by our quality control team.
  • Based on the inspection, we will notify you regarding the approval or rejection of your exchange request.
  • Exchange approval is solely at the discretion of SRS, based on compliance with this policy. 

Shipping & Exchange Charges

  • Return courier charges must be borne by the customer.
  • Once the exchange is approved, delivery charges for the exchanged product will be applicable.
  • Any price difference between the exchanged products (if applicable) must be settled before dispatch.

 Important Notes

  • Sarees that are customized, pre-fall-picoed, altered, or specially curated on request are not eligible for exchange unless damaged or defective.
  • Products without an unpacking video will not be accepted under any circumstances.
  • Used, washed, scented, or damaged products will be strictly rejected.
  • SRS reserves the right to amend this policy at any time without prior notice.
  • By placing an order, the customer agrees to all the terms stated above.

For any return or exchange-related queries, please contact us at:
 📧 communications@sayalirajadhyakshasarees.com
 📞 9820070616 | 9137808579